Question 1

How do I order a product?

Accepted Answer

Follow the below steps to place your order:
1. Place the product in your digital shopping basket via the orange button "Add to basket".
2. You can immediately continue with your order.
3. Order can be shipped via GLS to an address of your choice.
4. Choose one of our payment methods and pay for your order.
5. You will receive an order confirmation from us by e-mail.

Question 2

How do I cancel my order?

Accepted Answer

To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the times of placing the order and delivery.
You can refuse your package at the door or send your order back to us free of charge. If you decide to return your order, please see the below related article.

Question 3

My order had been automatically cancelled

Accepted Answer

We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock.  Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.

Question 4

Is my product in stock?

Accepted Answer

Products that are in stock display a green 'In stock" label and the orange ''Add to basket' button. Products that are out of stock display a red 'Out of Stock' label and cannot be added to the basket. You may not purchase a product that is out of stock but you can pre-order it in stead.

Question 5

When will my order be delivered?

Accepted Answer

We deliver within Europe in 5-7 business days. If you order multiple products, your products may be shipped separately. 
Once your order has been shipped, you will receive a confirmation by e-mail from us. Please note you may receive multiple confirmation e-mails if your order is shipped in multiple shipments.

Question 6

How do I clean my NOLSI?

Accepted Answer

You can clean your NOLSI using a cloth dipped in soapy water.

Nolsi.eu - Online store for adorable baby horse dolls. Handcrafted in the EU and perfect for gifts, play, and magical adventures.

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